AR / cash application · Order-to-Cash
Exceptions
Ranked exception types, patterns, cycle time, and resolution paths
EXCEPTION LOG — AR / CASH APPLICATION
| EXCEPTION TYPE | FREQUENCY | CYCLE TIME | RESOLUTION PATTERN |
|---|
| Missing remittance | High | 2.8 days | Customer contact required |
| Partial payment | High | 3.5 days | Dispute or short-pay |
| Customer short-pay | Medium | 4.8 days | Ops + finance + sales loop |
| Disputed balance | Low / severe | 6.1 days | Legal or credit hold path |
HIGH FREQUENCY
2
exception types
AVG CYCLE TIME
4.3
days average
HIGH SEVERITY
1
low freq / high impact