Billing disputes · Order-to-Cash
Exceptions
Ranked exception types, patterns, cycle time, and resolution paths
EXCEPTION LOG — BILLING DISPUTES
| EXCEPTION TYPE | FREQUENCY | CYCLE TIME | RESOLUTION PATTERN |
|---|
| Rate card mismatch | High | 3.1 days | Contract vs system conflict |
| Service credit request | Medium | 5.2 days | Verbal approval, no trail |
| Invoice timing dispute | Medium | 2.0 days | Milestone interpretation |
| Duplicate charge | Low | 1.5 days | System + manual billing overlap |
HIGH FREQUENCY
1
exception types
AVG CYCLE TIME
3.0
days average
HIGH SEVERITY
0
low freq / high impact