AUDIT SUMMARY

Understand where the workflow breaks,
where humans keep it running,
and where AI can safely help.

Billing disputes — Invoice corrections, rate disputes, service credits, approval loops.

OVERALL READINESS

TOP FRICTION

Rate dispute resolution loops

Sales, finance, and ops each hold partial information — no single owner drives resolution.

MOST FRAGILE AREA

Service credit approvals

Credits issued informally via email with no system trail, creating reconciliation debt.

FASTEST SAFE WIN

Dispute intake classification

Structured categorisation at intake reduces average resolution time by routing correctly first time.